Frequently asked questions

Does the till work without internet?

Yes. Selling, payments, discounts, approvals, shifts, cash in/out, returns from the same till and adding customers all work offline. Sales are sent automatically when the connection is back. You need internet to set up a till and to receive price changes. See Offline and sync.

What devices can I use as a till?

Any computer, laptop or tablet that runs Chrome or Edge. A barcode scanner, receipt printer (58 or 80 mm) and cash drawer are optional.

Can I use several tills in one shop?

Yes. Add a register for each counter in Branches and pair one till to each. Your plan decides how many registers you can have.

Does GPOS take card payments?

No — use your bank’s card terminal or QR app as usual. GPOS records the payment with its reference so your reports match the bank. See Payments.

Why does every cashier discount ask for a manager?

That is the safe starting setting. Raise the Discount limit for everyone else in Settings — for example to 5 %.

Can a cashier also use the back office?

Yes, with their e-mail and password. They only see what their role allows.

I made a mistake in a sale. Can I edit it?

No — sales are never edited, so your records stay trustworthy. Void it in the same shift, or return the items, then ring it up again. See Returns and voids.

How do I change a price for one branch only?

Open the product’s Prices and choose {branch} branch only. See Prices.

Can I schedule a price change?

Yes. Choose A later date and time when you set the price. Tax rate changes can be scheduled too.

How do I give receipts in Sinhala or Tamil?

Turn on Use Sinhala/Tamil product names in Settings and fill in the names. See Languages.

How do I get my data out?

Export the catalog from Products → Import / export, and any report with Export CSV.

Why can’t I see a feature described in this guide?

Features depend on your plan — for example Basic, Standard or Custom. If a menu item such as Inventory, Purchasing or Customers is missing, it is most likely not in your plan (or your role does not allow it). Check the Plan card on the dashboard: ✓ means included, ✕ means not included. See Plans and features.

How do I change my plan?

Contact your service provider. Your current plan and limits are on the dashboard.

Do cashiers need two-step sign-in on the till?

No. Two-step sign-in is for the back office only. Cashiers keep unlocking the till with their 6-digit PIN.

A customer asked us to delete their data. What do we do?

Open the customer in Customers and use Personal data (PDPA) → Erase customer. You can also Export data to give them a copy first. See Personal data (PDPA).

Is my data visible to other businesses?

No. Each business only sees its own data. If your service provider helps you in a support session, a banner is shown and everything is recorded in your audit log.