Offline and sync

Depends on your plan

This page is part of the POS checkout, cash shifts and POS devices feature. If it is not in your plan, you will not see it in the menu. See Plans and features.

The till keeps a copy of your products, prices, staff PINs, customers and settings on the device. When the internet is down it carries on selling and stores the sales. When the connection is back it sends them automatically. Nothing is lost, as long as the till’s browser data is not deleted.

The status bar

Shows	Meaning
Online · All synced	Everything has reached the back office.
Syncing…	Sending now.
Offline · {n} waiting	No internet. {n} sales or other operations are stored on the till. Keep selling.
Sync error · {n} need attention	Something could not be sent — see below.
Last sync …	When the till last talked to the back office.

Works offline / needs internet

Works offline	Needs internet
Selling, payments, discounts, approvals	Setting up or re-authorising the till
Opening and closing shifts, cash in/out	Finding a sale made on another till
Returns of sales from this till	Getting new prices, products, PINs (on the next sync)
Adding customers

The sync panel

Select the status bar to open Sync and this till:

• Sync now — try sending immediately.
• Waiting and problem operations — each one with its status: Waiting, Sending, Needs attention, Waiting for a manager.
• Try again — resend one that failed.
• Export (JSON) — save the waiting operations to a file as a backup (for your service provider if asked).
• Download everything again — if the catalog on the till looks wrong. Waiting operations are kept.
• Details of This till: register, branch, app version, storage and screen status.

“Waiting for a manager”

The back office could not accept something exactly as recorded — for example the cashier lost a permission while offline. It is not dropped: an administrator decides in POS devices → Sync issues.

A new version is ready

When the till shows A new version is ready, select Update now between customers.

Never clear a till’s browser data

Clearing site data, using incognito mode or resetting the browser deletes anything still waiting. If you must replace a till, decommission it first and wait for All synced.