Unlocking the till

Depends on your plan

This page is part of the POS checkout, cash shifts and POS devices feature. If it is not in your plan, you will not see it in the menu. See Plans and features.

Cashiers do not type passwords on the till. They choose their name and enter their 6-digit POS PIN. This also works offline.

Unlock

1. On Who is using the till?, select your name.
2. Enter your PIN on the number pad (or keyboard).

Not on the list? The list shows people who have a POS PIN and may sell at this branch. Ask an administrator to set your PIN in Employees, or set it yourself in My account. The till receives it on its next sync.

If the list says No cashiers yet, nobody has a PIN for this branch yet.

Wrong PIN

After 5 wrong PINs the till locks that person out for 5 minutes, and the wait gets longer each time. The till shows how long to wait.

Lock and change user

• Select Lock when you leave the counter. The till asks for a PIN again.
• Select Change user to hand over to a colleague — the till goes back to Who is using the till?. A colleague can also choose Someone else on the lock screen.
• The till locks itself after 10 minutes without use.

Tip

Everything done on the till — sales, discounts, refunds, cash out, approvals — is recorded under the person who unlocked it. Always lock the till when you step away.

What you may do

The till shows what your role allows. For example: if you may not sell, you see You can look up products, but not sell on this till. Discounts above your limit, returns and voids may need a manager’s approval.